Effective Date: September 2013
Last Revised: July 17, 2022
Scheduled Review: July 2023
Approved by: President and Human Resources

Purpose: Tempco Heating & Sheet Metal Inc. is committed to diversity, inclusion and accessibility for persons with disabilities.

Scope: This policy describes how Tempco works with its employees and customers as well as how it provides its programs, goods and services in a manner that respects the dignity, independence, integration and equal opportunity of persons with disabilities.

Policy Statements

Providing Goods, Services or Facilities to People with Disabilities

Tempco Heating & Sheet Metal is committed to meeting its current and ongoing obligations under the Ontario Human Rights Code respecting non-discrimination. Tempco understands that obligations under the Accessibility for Ontarians with Disabilities Act, 2005 (AODA) and its accessibility standards do not substitute or limit its obligations under the Ontario Human Rights Code or obligations to people with disabilities under any other law.

We are committed to complying with both the Ontario Human Rights Code and the AODA, and is committed to excellence in serving all customers including people with disabilities. Our accessible customer service policies are consistent with the principles of independence, dignity, integration and equality of opportunity for people with disabilities.

Assistive Devices

Tempco permits persons with disabilities to use their personal assistive devices while on the Company’s premises.


Tempco is committed to communicating with persons with disabilities in ways that take into account their disability.

Service Animals and Support persons

Tempco welcomes onto its premises service animals and support persons upon whom persons with disabilities rely in areas that are open to the public. The Company will advise the parties as soon as possible about any costs they will incur associated with having the support person.

Notice of temporary disruption

Tempco will notify persons with disabilities promptly in the event of a planned or unexpected disruption to services or facilities. This notice will be provided in accessible formats and posted in public areas.

Training of employees

The Company will provide training to all of its employees, volunteers, and others who deal with the public or other third parties on our behalf regarding the provisions and ways to ensure accessible programs, goods, services and workplace.

Training will occur on an ongoing basis and whenever changes are made to relevant policies, practices and procedures. All new hires will partake within the first 30 days of their hire date.

Training will include:

• Purpose of the Accessibility for Ontarians with Disability Act, 2005 and the requirements of the customer service standard
• Tempco’s policies relate to the customer service standard
• How to interact and communicate with people with various types of disabilities
• How to interact with people with disabilities who use an assistive device or require the assistance of a service animal or a support person
• How to use the equipment or devices available on-site or otherwise that may help with providing goods, services or facilities to people with disabilities.
• What to do if a person with a disability is having difficulty in accessing Tempco’s goods, services or facilities


To request accommodation or assistance for any program, good or service, contact Tempco by phone or email.

Feedback process

Tempco encourages feedback regarding how it provides programs, goods and services to persons with disabilities. This can be provided via the following methods:

E-mail: employment@tempcohvac.ca
Mail: 180 Belfield Road, Etobicoke ON M9W 1H1
Phone: (416) 249-HVAC(4822)
Fax: (416) 766-9425

Notice of Availability of Documents

Tempco will notify the public that documents related to accessible customer service, are available upon request by posting a notice on our website and within our facilities.

Tempco will provide this document in an accessible format or with communication support, on request. We will consult with the person making the request to determine the suitability of the format or communication support. We will provide the accessible format in a timely manner and, at no additional cost.

Modifications to this or other policies

Tempco is committed to ensuring that its policies, practices and procedures are consistent with and promote the core principles of dignity, independence, integration and equal opportunity.

Any company policy that does not respect and promote the dignity and independence of persons with disabilities will be modified or removed.